Returns & Refund Policy

We want you to truly love your AARJA piece and feel completely at ease with your purchase.

Our policy is designed with care, transparency, and your satisfaction in mind — while respecting hygiene standards essential for aromatherapy jewellery.

Standard Returns (Non-Defective Items)

You may return unworn, unused items in their original packaging and condition within 14 days of delivery.
The jewellery must be free of any essential oil residue or scent application — we cannot accept returns of items where oils have been applied, for hygiene and safety reasons (essential oils can absorb into porous materials like lava stone, making resale impossible).
Refunds are processed to your original payment method within 7–10 business days after we receive and inspect the returned item.
Original shipping fees are non-refundable (as they cover outbound costs).
Return shipping is your responsibility — we recommend using a trackable service for your protection.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or is not what you ordered, please contact us within 7 days of delivery.
Send us clear photos of the issue via email or chat — we'll review quickly and provide instructions.
Eligible cases qualify for a free replacement (we'll cover return shipping) or a full refund (including original shipping fees).
We handle these promptly to ensure you get the peaceful experience you deserve.

Important Exceptions

No refunds or returns on final sale items, personalized/custom pieces, or any jewellery with visible signs of use/oil application.
All returns are subject to inspection upon receipt.
International returns follow the same guidelines, but please note additional customs/shipping considerations may apply.

If anything feels unclear or you need help with a return, just reach out — we're here to support you every step of the way. Your calm and confidence matter to us. 🌿