📦 A Few Important Things to Know

Duties, taxes & customs fees: International orders may be subject to import duties, VAT, GST, or customs fees charged by your local government upon arrival. These charges are entirely outside AARJA's control and are the responsibility of the customer. We recommend checking with your local customs authority before ordering if you have any concerns. We cannot refund shipping costs for parcels refused at customs.

Essential oils & shipping regulations: Our diffuser necklaces are safe and non-hazardous. Essential oils are classified as limited-quantity liquids or flammables under some international air freight regulations. All oil shipments are packed in full compliance with carrier requirements (IATA standards). In rare cases, certain destinations may have restrictions on specific oil formulations — if this applies to your order, we will contact you before dispatch.

Delivery estimates: All delivery timeframes are estimates. Occasional delays can occur due to customs processing, public holidays, peak seasons (Chinese New Year, Christmas, Eid), or circumstances beyond our control. We appreciate your patience and will always do our best to keep you informed.

Tracking your international order: Your tracking number will be emailed to you at dispatch. International tracking is available end-to-end through your carrier's website or app.

Lost or damaged orders: If your order arrives damaged or does not arrive within the estimated timeframe, please contact us at hello@aarja.co within 14 days of your expected delivery date. Include your order number and tracking details and we will resolve it as quickly and calmly as possible — replacement or refund, per our Returns Policy.

We are not responsible for delays caused by customs authorities, carriers, or force majeure events, but we will always show up for you as a brand.